1. Shopping Process
How do I create an account?
To create an account, click on "Sign Up" at the top of the page and follow the instructions. Having an account allows you to track orders, save addresses, and more.
How do I search for products?
Use the search bar at the top of the page. You can also filter and sort products by category, price, or popularity.
How do I place an order?
Add items to your cart, proceed to checkout, enter your shipping and payment details, and confirm your order.
Can I modify or cancel my order?
You can modify or cancel your order before it is processed. Contact us immediately if you need assistance.
2. Payments & Pricing
What payment methods do you accept?
We accept Credit cards, Master Card, Ameican Express, Apple Pay, Google Pay and other popular payment methods.
What should I do if my payment fails?
Check your payment details and ensure your card has sufficient funds. If the issue persists, contact your bank or try another payment method.
Are taxes and duties included in the price?
Taxes and duties are already included in the price. But shipping is not included.
Are there any hidden fees?
All fees, including shipping and handling, are displayed during checkout.
3. Shipping & Delivery
How long does delivery take?
Delivery times vary by location and shipping method. Estimated delivery times are provided during checkout.
What shipping options are available?
All orders are shipped via express air freight service by default. Some special products or bulk orders may be qualified for sea shipping options. Fees and delivery times vary.
How can I track my order?
Once your order is shipped, you will receive a tracking number. You can track your order in your account or via the carrier’s website.
Do you ship internationally?
Yes, we ship to most countries. Check our shipping policy for details.
What if there’s an issue with my delivery?
Contact our customer support team or the shipping carrier for assistance.
4. Products
Will I see a proof before my order goes into production?
Yes! Unless it is an exact reorder, you always see an 'e-proof' of your item which must be approved by you before we proceed!
5. Account & Security
How do I reset my password?
You can log in via email verification code—no password required..
How do I update my account information?
Log in to your account and edit your personal details under "Account Settings."
Is my account secure?
We use SSL encryption and other security measures to protect your data.
How do I delete my account?
Contact our customer support team to request account deletion.
6. Product Information
How do I upload the logo?
You can upload your logo using the 'Upload' button below the product. Our design team will handle the rest and send a proof for approval.
How do I choose the right size?
Refer to our size guide, available on each product page, for accurate measurements.
What materials are used in your products?
Product materials are listed in the item description.
What if the product doesn’t match the description?
Contact us immediately, and we will assist you with a return or exchange.
Are there care instructions for the products?
Care instructions are provided on the product page or included with your purchase.
7. Promotions & Discounts
How do I use a coupon code?
Enter your coupon code during checkout in the designated field.
Do you offer member discounts?
Yes, members of our loyalty program enjoy exclusive discounts and perks.
How do I subscribe to promotional emails?
Sign up for our newsletter at the bottom of the homepage.
Are there time limits on promotions?
Yes, promotions are valid for a limited time only. Check the terms of service for details.
8. Cross-Border Information
How are duties and taxes calculated?
Duties and taxes are already included in the price of items.
Do you assist with customs clearance?
We provide the necessary documentation for customs clearance, but any fees or delays are the customer’s responsibility.
How does currency conversion work?
To ensure smooth transactions, we only process payments in US Dollars. We appreciate your understanding as we work to expand our currency options in the future!
Do you offer multilingual support?
Yes, our website and customer support are available in multiple languages.
9. Customer Support
How do I contact customer support?
You can reach us via email, phone, or live chat. Visit the "Contact Us" page for details.
What are your customer support hours?
Our support team is available 24 hours everyday.
What if my item is damaged or lost during shipping?
Contact us immediately, and we will assist you with a replacement or refund.
10. Legal & Policies
What is your privacy policy?
Our privacy policy explains how we collect, use, and protect your data. Read our Private Policy here.
What are your terms and conditions?
Our terms and conditions outline the rules for using our website and making purchases. Read our Terms of Service here.
How do I report an issue or violation?
Contact us via the "Contact Us" page to report any issues or violations.
If you have additional questions, please don’t hesitate to reach out to our customer support